Training Services Agreement

By booking and purchasing a dog training or behaviour package/session with Well Behaved Woofs, you agree to the following terms and conditions.

 

This agreement is made between Well Behaved Woofs and the client.

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General Provisions

The purpose of this agreement is to outline the provision of dog training services for your dog. The Trainer will provide these services in a professional manner, and you, the Client, agree to follow the Trainer's instructions and pay for the services rendered.

 

Services

Well Behaved Woofs will provide dog training services as specified in the training programme/package, which may include obedience training, behaviour modification, socialisation, and other training techniques.

The Trainer will provide private lessons or packages for both the Dog and the Client. Details of each programme are available on our website. Lessons may take place at your home, an agreed-upon location, or at one of our hired venues. The goal of the training is to modify your Dog's behaviour and teach new skills while educating you on how to train and work with your Dog. While the Trainer will take appropriate measures to achieve training goals, no guarantees are made regarding the results. The success of the training depends on various factors, including your commitment to working with your Dog daily and reinforcing desired behaviours. Your Dog may be exposed to various environmental conditions, including vehicular travel, interactions with people and other animals, adverse weather, and crowded areas. The Trainer will provide or recommend training equipment, which you agree to use according to the Trainer's instructions.

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Dog Eligibility

Only dogs that meet the following criteria are eligible for our training programme:

• Dogs must be at least 16 weeks old and in good overall health.

• Aggressive dogs or dogs with a history of aggression will be evaluated on a case-by-case basis, and we reserve the right to refuse training if we deem it unsafe or unsuitable.

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Training Process

• Duration: The duration of the training programme/package selected will be agreed upon during the initial consultation.

• Training Methods: We use a balanced approach to dog training, incorporating various techniques tailored to each dog's needs.

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Owner Responsibilities

• Accurate Information: You must provide accurate and complete information about your Dog's health, behaviour, and any relevant history, including medical conditions, allergies, and previous training.

• Veterinary Care: You are responsible for ensuring that your Dog is fit and healthy and is insured.

• Payment: Payment must be made upfront and in full prior to the commencement of any session/package.

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Cancellations and Refunds

• Cancellations by Owner: If you decide to cancel, you must give us 7 days' notice prior to the first session. You will receive a full refund minus 20% to cover the time already dedicated to corresponding with you, learning about the Dog's issues, and compiling the initial training plan.

• Cancellations by Trainer: In the rare event that we are unable to continue training due to unforeseen circumstances, we will provide a pro-rata refund for any unused training days or make alternative arrangements as mutually agreed upon.

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Session Cancellations

• If you need to change the date of an individual session, you must provide a minimum of 48 hours' notice. Failure to do so will result in full charges for the cancelled session.

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Liability and Indemnity

• We will take reasonable care and precautions during the training process. However, we cannot be held liable for any injuries, accidents, or damages that may occur to your Dog, yourself, or third parties during or after the training period.

• You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses arising from your Dog.

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Food

Food for training is to be supplied by the owner. As trainers, we may provide our own treats; please make us aware of any dietary requirements for your Dog.

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Complaints

All complaints must be made through our email address. Please allow up to 5 working days for a reply. We take all complaints seriously and need to investigate internally before replying.

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Additional Terms

• Authority to Terminate: Well Behaved Woofs reserves the right to terminate the contract immediately if continuing with the contract poses a significant danger to the Dog, other animals, the owner, or other individuals involved.

• Leash Policy: All dogs will be exercised on a lead during training walks unless a prior agreement has been reached.

• Weather Conditions: The trainer will apply personal judgement and may cut short a session if necessary due to extreme weather conditions. Refund decisions in such circumstances are at the Trainer's discretion.

• Muzzle Requirement: All dogs known to bite or cause injury must wear a muzzle supplied by the owner. We take no responsibility for dogs that are not muzzled or kept under control.

• Control on Premises: Dogs must be kept under control if we enter your premises. Injuries caused by uncontrolled dogs are your full responsibility.

• Stooge Dogs: We may use stooge dogs during training. You are responsible for maintaining a safe distance and may need to muzzle your Dog.

• Media Release: By agreeing to these terms, you permit Well Behaved Woofs to share stories about you and your Dog, including videos and photographs, on our website and social media pages.

• Legal Requirements: All dogs must wear a collar and tag with the owner's name and address as per the Control of Dogs Order 1992. All dogs must be microchipped according to The Microchipping of Dogs (England) Regulations 2014.

• Insurance: We are insured; however, any accident or injury during our sessions will not be covered if you fail to use appropriate equipment or follow our advice.

• Responsibility: Should any injury occur to you, your Dog, or any visitors during the sessions, it is not the responsibility of Well Behaved Woofs.

 

Local Area Coverage: Our standard service area includes Canterbury, Faversham Whitstable, Herne Bay, Margate, Broadstairs, Ramsgate, Sandwich, Deal, Dover Folkestone, Hythe, Selling, Ashford, Charing, Pluckley. Areas outside of these will be subject to additional travel fees. These fees are calculated based on the distance from our central location to the session site and will be clearly communicated and agreed upon at the time of booking.

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Final Provisions

In case of any dispute, the Parties agree to mediate and settle through negotiations. This agreement supersedes all previous agreements between you and Well Behaved Woofs, whether written or oral.